Jordan, March 10, AME Info, United Arab Emirates. K-Telecom Armenia has awarded the Jordan-based software house, ESKADENIA Software Solutions, a turnkey contract for the deployment of ESKADENIA Billing & Customer Relationship Management System and the GSM & GPRS ESKADENIA Mediation Gateways.

This is the second deployment project of ESKADENIA's billing system in Armenia after the successful deployment in Nagorna Karabakh in 2002.

ESKADENIA® BCRM will enable K-Telecom Armenia to professionally handle all billing services, customer care functions, Interconnect and Roaming agreements, and customer self-care Internet access for all subscribers connected to its GSM and GPRS networks.

The system is a high performance, mission-critical software application that enables real-time billing in telecommunications networks. The modular software solution comprises Customer Relationship Management, Marketing, Service Provisioning, Product and Pricing Management, Inventory, Purchasing Management, Rate Plan Management, GSM and GPRS Rating, Billing, TAP 3 Roaming, Interconnect, and Revenue Sharing modules.

The bilingual system for K-Telecom Armenia is initially contracted for 300,000 subscribers with an option to increase the number of subscribers to 500,000 without any hardware upgrade. The system will manage accounts of post paid and prepaid subscribers and provide complete rating of more than 1000,000 CDR per an hour.

ESKADENIA will also deliver its Web-enabled GSM & GPRS Mediation Gateways to K-Telecom Armenia that collect call data of any format, convert them into any other required format, and forward them to any destination. ESKADENIA® Mediation Gateways can be connected immediately to any switch brand and switch version. The gateways will support interface to Alcatel 1000 E10 mobile switch, Alcatel 1400 IN platform, and Alcatel GPRS Serving Nodes.

Furthermore, ESKADENIA® BCRM offers tight integration with the financial and inventory systems of K-Telecom Armenia. This advanced integration facilitates the capture, consolidation, analysis and distribution of data, thus allowing for comprehensive and efficient processing of information. The system also smoothly supports integration with third-party applications.

In addition, the system provides web-based points of sale and self service modules to stretch out the operator's customer services regardless of the geographical location of the clients.

ESKADENIA® BCRM and ESKADENIA® Mediation Gateways have been completely designed and developed from scratch at ESKADENIA in accordance with both the GSM and CCITT recommendations for billing and number plan standards. Additionally, the Billing & Customer Relationship Management System supports billing for landline telephony services, and Intelligent Network services. The system supports the billing of customers by the second, which is an essential value to its charging capabilities.

"ESKADENIA has been the right choice in previous projects and we are confident it will be the same for this K-Telecom Armenia turnkey billing project", said Ralph Yirikian, General Manager of Karabakh Telecom and K-Telecom Armenia.

"ESKADENIA Billing & Customer Relationship Management Solution has been proving reliability and stability in all awarded projects. This is our sixths billing project and the second of its kind for ESKADENIA in Europe. The ESKADENIA team has proven their dynamic capabilities to serve and reach out to customers wherever they are. We plan to have full deployment to take place within two months", said Nael Salah, Managing Director of ESKADENIA.